Service Level Agreements

A service-level agreement (SLA) defines the level of service you expect from KCS. We can provide bespoke SLA packages that includes everything your business requires and nothing more.

Your business network is our priority.

Bespoke for Your Business

Out of Hours cover, differing priorities, response and resolution times, we can provide bespoke Service Level Agreements that suit your business requirements.

Dedicated Support Line

Our SLA customers are given a dedicated telephone number to contact us. This is a separate number from domestic customers and webs enquiries to ensure your call is answered as a priority.

Experienced, Qualified Engineers

Our team of engineers are highly skilled Microsoft, CompTIA and Cyber Essentials Certified, ensuring that your business receives the best possible service.

No Hidden Costs

We promise that with our SLA’s that there is no hidden costs or obligations or even a hard sell – just a clear and transparent pricing structure.

Our Process Is Simple

We like to keep things simple. We always ensure that everything we do is completely aligned with your business goals, so that our IT solutions are a contributing factor in aiding your growth and future success.

We believe our Service Level Agreements are the best investment you can make for your networks, so get in touch with us to discuss your SLA requirements.

1. Identify Business Requirements

2. Define Service Level Goals

3. Define SLA Metrics

4. Implement The SLA

5. Monitor SLA Performance