IT Support Contracts (SLAs)

A service-level agreement (SLA) defines the level of service you expect from KCS. We can provide bespoke SLA packages that include everything your business requires and nothing more.

Bespoke for Your Business

Out of Hours cover, differing priorities, response and resolution times, we can provide bespoke Service Level Agreements that suit your business requirements.

Experienced, Qualified Engineers

Our team of highly skilled Microsoft, CompTIA and Cyber Essentials Certified engineers ensure that your business receives the best possible service.

Dedicated Support Line

Our SLA customers are given a dedicated telephone number to contact us. This is a separate number from domestic customers and webs enquiries to ensure your call is answered as a priority.

No Hidden Costs

We promise that with our SLA’s there are no hidden costs or obligations or even a hard sell – just a clear and transparent pricing structure.

Our process is simple

We like to keep things simple. We always ensure that everything we do is completely aligned with your business goals, so that our IT solutions are a contributing factor in aiding your growth and future success.

We believe our Service Level Agreements are the best investment you can make for your networks, so get in touch with us to discuss your SLA requirements.