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Service Level Agreements

A service-level agreement (SLA) defines the level of service you expect from KCS. We can provide bespoke SLA packages that includes everything your business requires and nothing more. We believe our Service Level Agreements are the best investment you can make for your networks.

Your business network is our priority.

Bespoke for Your Business

Out of Hours cover, differing priorities and response times, we can provide bespoke Service Level Agreements that suit you needs.

Dedicated Support Line

Our SLA customers are given a dedicated telephone number to contact us. This is a separate number from domestic customers and webs enquiries to ensure your call is answered as a priority.

Experienced, Qualified Engineers

Our team of engineers are highly skilled Microsoft, CompTIA and Cyber Essentials Certified, ensuring that your business receives the best possible service.

Contact Us

Call us on 017687 75526 to discuss your options or send a message using the form below and we’ll contact you.

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Our Process Is Simple

At KCS, we like to keep things simple, things just work better that way. We approach all our client Service Level Agreements with 5 key steps to ensure you get everything you need in your support from us.

1. Identify Business Requirements

2. Define Service Level Goals

3. Define SLA Metrics

4. Implement The SLA

5. Monitor SLA Performance

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