Service Level Agreements (SLA)

All networks need maintenance action from time to time. To make sure your network has maximum uptime, regular maintenance combined with monitoring is absolutely essential.

Keswick Computer Solutions can provide a comprehensive maintenance service in addition to being able to upgrade your network to match your business expectations. We believe our Service Level Agreements are the best investment you can make for your networks.

Bespoke for Your Business

Every business has different IT needs, we can provide a unique package that includes everything your business needs and nothing more.

Dedicated Support Line

SLA customers are given a dedicated number to contact KCS, seperate from domestic customer and webs enquiries.

Experienced, Qualified Engineers

Our highly skilled team are Microsoft, CompTIA and Cyber Essentials Certified engineers ensuring that your business receives the best possible service.

Our Process Is Simple

Identify Business Requirements

Define
Service Level
Goals

Define
SLA
Metrics

Implement
The
SLA

Monitor
SLA
Performance

Would you like to discuss SLA requirements for your business?

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